Residential Coordinator (Rainbow Services)
San Pedro, CA
Job Type: Full-time
Rainbow Services, Ltd. is a progressive, affirmative action equal opportunity employer that provides comprehensive trauma-informed services to survivors of domestic violence and their children. Under the supervision of the Associate Director of Shelters, the Residential Coordinator supervises the Residential Advocates who provide support services to survivors of domestic violence and maintains a welcoming, safe, and secure environment at Rainbow’s shelters. The Residential Coordinator is a member of the agency’s Leadership Team, which provides overall leadership, guidance, and support for the organization.
- Reports to: Associate Director of Shelters
- Status: Full-time, salary, exempt
- Manage the residential facility, including coordinating maintenance services, preparing for inspections, and ensuring a safe and secure environment for participants.
- Coordinate all aspects of the residential program to ensure a safe, respectful, and culturally sensitive environment for participants.
- Manage residential staff’s work to ensure the highest quality of services for residential participants through reflective supervision, coaching, professional development and performance management.
- Ensure program compliance with regulatory standards, including but not limited to, documentation, record-keeping, and safety standards.
- Provide oversight, supervision, and back-up coverage as needed.
- Assist staff with decision making and problem-solving concerning participant issues and provide direct support, intervention, de-escalation, and mediation as necessary.
- Provide direct support and crisis intervention services to participants as needed.
- Work closely with the other Residential Coordinator to ensure coverage at each shelter, provide oversight of the 24-hour Hotline, hire residential staff, identify staff training needs, and onboard new staff.
- Collaborate with other program coordinators and departments to ensure the application of Trauma Informed Services within the organization.
- Work with Associate Director of Shelters to develop and implement program policies and coordinate residential programming for shelter participants and their children.
- Support the Children’s Program Coordinator in developing and scheduling children’s programming and activities.
- Develop and implement enrichment activities and life skills groups for shelter participants.
- Submit program reports and data in a timely fashion.
- Assist in preparing for, scheduling, and participating in monitoring site visits for various contracts.
- Conduct regular meetings with program staff and participants.
- Participate in meetings and community events.
- Other duties as assigned.
- Interest in and commitment to addressing social justice issues affecting individuals, families, and vulnerable groups.
- Bilingual Spanish/English required because of the high population of Spanish speakers.
- Proof of eligibility to work in the U.S. and a valid California Driver’s License required.
- Effective organizational, problem solving and written, and oral communication skills required.
- Bachelor’s degree or equivalent experience preferred.
- Excellent computer skills (PC use, Microsoft Outlook, Word, Excel, Publisher).
- Demonstrated leadership abilities.
- Experience in personnel management.
- Ability to work in a team-oriented environment.
- Knowledge of trauma informed care, and issues related to domestic violence, homelessness, child development, parenting support, mental health, and substance use, highly desired.
- Effective problem-solving skills, including de-escalation, crisis management, mediation, and safety planning.
- Experience in case management, advocacy, and group facilitation.
- Experience and knowledge in working with residential housing program services.
- 40-hour state-mandated Domestic Violence Awareness training required and will be provided.
It is the policy of Rainbow Services to provide equal employment opportunity to all persons without regard for their race, age, color, physical handicap or disability, military service record, religion, gender, national origin, genetic information or any other legally protected category and to promote the full realization of equal employment opportunity.