Job Developer (Goodwill SOLAC)
- The Job Developer for the Supported Employment Program (Job Developer) reports to the Director of Workforce Development (Director).
- As instructed by the Director, the Job Developer is responsible for the job placement of assigned participants enrolled in the Supported Employment Program.
- The Job Developer will work with closely with the Supported Employment Services Manager and the Director to place participants in competitive employment in the community.
- This position will initiate and maintain ongoing professional contacts with a variety of business and industry representatives and job placement training agencies to promote participant placement across a wide variety of industries in the community.
- The Job Developer will also follow up with the employers to ensure the participants’ job retention and will work closely with the Supported Employment Services Manager to ensure all job retention verifications are completed as per the requirements for each assigned program.
- Demonstratable skill sets in sales, marketing, and “closing the deal,” are critical to the success of the Job Developer.
- Works with the Supported Employment Manager to conduct participant’s initial screening and comprehensive assessment of job readiness, strengths, and barriers within a holistic, family development model and establish Individual Employment Plans with participants. Monitor plans regularly.
- Help participants secure full-time and living wage employment through employment-focused comprehensive case management, barrier reduction, work-based learning experiences, etc.
- Help customers increase job readiness through skill development, resume assistance, improved interview skills and soft skills.
- Maintain current, accurately documented participant files, complete all required paperwork and service tracking reports according to deadlines.
- Enter participant records into database, update and maintain data on regular basis.
- Significant travel is required to local employment training and employment opportunity sites.
- Occasional evening and weekend work related activities are a requirement for this position.
- The Job Developer will also interface with other Goodwill departments, including but not limited to Human Resources, Marketing, and Accounting.
Exemplary Duties / Responsibilities:
Planning and Development Functions
- Achieves participant job placement goals of no less than one placement a month or twelve placements a year, which is consistent with the Division’s annual goals and objectives (vital factors).
- Participates in a “Team Approach” to the placement and continued success of participants in the Supported Employment Program.
- Makes 50 cold calls a month to potential employers as well as 10 in-person visits a month to explain the benefits and employment support services provided to employers.
- Researches internet, and local agencies including but not limited to American Job Centers of California, Career Centers, and EDD offices, for job leads.
- Participates in outreach and recruitment activities by attending 2 job fairs a month with participants who are referred to the Goodwill supported employment services.
- Develops and records new business contacts by utilizing excel spreadsheets or an approved client management tracking system weekly and prepares monthly summaries of activities for review and approval by the Director.
- Participates in ongoing reviews and modifications (as necessary) to the participant’s individual service plan.
- Stays current on employment trends and articulates those trends to the Director or designee, agency management team, and Board of Trustees as requested.
- As assigned by the Director, represents Goodwill at various business and community events (such as Harbor Regional Center and Department of Rehabilitation, etc.) that will include public speaking, multi-media presentations, and other types of information sharing regarding all services offered by Goodwill for employers and job seekers.
- Shares responsibilities and accomplishments with all members of the Division team.
- Applies a “person centered” approach by assisting participants in applying for jobs related to the participant’s personal interests, skills and ability.
- Assist participants with resume preparation and online employment applications.
- Educate and assist participants in establishing professional work ethics, social skills and appropriate apparel for work.
- Maintain ongoing communication to assure satisfaction for both the participant and the employer to retain employment.
- Demonstrate and utilize safety equipment available to promote workplace safety and accident prevention for participants and employee. (i.e. face mask, gloves, disinfecting sprays, etc.)
- Support and assist participants at trainings relating to their employment. (HAZMAT Safety, Janitorial, Food Handler, CPR/First Aid, Customer Service, etc.)
- Demonstrate, organize and motivate participants during work assignments.
- Will meet with the employer prior to and during employment to identify expectations and specific supports needed for success at the work site.
Quality Assurance Functions
- Is responsible for implementing standards, evaluation procedures, employer satisfaction surveys and other tools for reviewing and monitoring the overall quality and effectiveness of Goodwill job development and job placement programs as per Goodwill and CARF specifications.
- As assigned by the Director, participates in periodic monitoring and evaluation of in-house employment training programs.
- As requested, generates reports as to the effectiveness of the various supported employment Workforce Development programs and forwards recommendations for job placement and job retention improvement to the Director.
A Bachelor’s degree in human services, social services, marketing, or related discipline preferred. No less than two years of familiarity working with special needs populations such as people with developmental disabilities and/or disadvantaging conditions. An additional three years of significant job placement experience serving individuals with developmental disabilities may substitute for the degree.
- Self directed, decisive
- Team player, adapts to change
- Self-confident, performs at the highest measure of competence
- Self-reliant, takes initiative
- Strong commitment to continued learning
- Positive and professional demeanor
To perform effectively in this position, the incumbent is required to have:
- Strong organizational skills
- Ability to analyze data and write clear, accurate and concise reports
- Ability to communicate effectively in small & large groups, inclusive of public presentations
- Strong computer skills including word, excel, email, publisher and powerpoint
- Ability to collaborate with a team of professionals
Core Competencies II:
To perform the job successfully an individual should demonstrate the following competencies;
- Confidentiality – Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.
- Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
- Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations.
- Task Management –Communicates changes and progress; completes projects on time and budget.
- Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
- Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things.
- Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
- Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
- Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
- Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender identity, sexual orientation, religious beliefs and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC.
Valid California Driver’s license, reliable transportation, and current automobile insurance.
This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.
Please email resumes to ARivera@GoodwillSOLAC.org
$24.00 an hour