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Intake Coordinator (Kingdom Causes Bellflower)

 In Job Postings

Position Title: Intake Coordinator

About the Organization:

Kingdom Causes Bellflower (KCB) is a faith-based non-profit organization located in the City of Bellflower. We are known for providing top notch, empowering community and individual programming in the areas of community development, social enterprise/workforce development, and housing. We are a trusted partner and known for our ability to collaborate well with other stakeholders as we seek dignifying solutions for our community.  We are a team highly committed to implementing our mission ‘to be a catalyst that inspires, connects and mobilizes people towards personal and community transformation’.

Over the course of the next five years, Kingdom Causes Bellflower will deepen its impact on local social justice issues facing the Greater Bellflower community. KCB will be strategically growing its programs serving those experiencing homelessness in response to the increasing housing crises faced by our community. We are looking for an Intake Coordinator to help us facilitate the intake process for our homeless neighbors efficiently and effectively and with compassion.

About the Position:

Under the supervision of the Director of Homeless Care, the Intake Coordinator works with the KCB Homeless Outreach Team to build relationships with homeless neighbors, provide advocacy, and assist with connection to appropriate community resources and regional housing programs, including those provided by KCB and the Coordinated Entry System (CES).   

The primary goal is to be the first point of contact for homeless neighbors accessing support and services through the KCB Community Center.  In addition, the Intake Coordinator will identify unsheltered homeless neighbors through direct community referrals from mental health, hospitals, local law enforcement and municipalities and other social service agencies.  In identifying highly vulnerable homeless neighbors, the Intake Coordinator will administer assessment tools, facilitate placement into emergency housing, if needed, and connect to social services and permanent housing resources.  The Intake Coordinator will also assist neighbors in obtaining “housing ready” documentation and accompany them through the housing application process.    The Intake Coordinator will work as part of a larger team within the Gateway Cities, Council of Governments, and CES of Los Angeles County, Service Planning Area (SPA) 7. 

Primary Responsibilities

  • Work collaboratively with the Homeless Outreach Coordinator and Outreach Navigator(s) to facilitate appropriate services connection for homeless neighbors accessing services through the Community Center or via direct KCB office phone. 
  • Understand all internal KCB housing programs in order to conduct appropriate pre-screening referrals to other KCB housing team members. 
  • Complete a Vulnerability Index Service Prioritization and Decision Assistance Tool (VI-SPDAT) to determine vulnerability and acuity of neighbors identifying as homeless through community center service connection as well as other referral processes. 
  • Assist homeless neighbors with accessing resources and making referrals; continue to engage with unsheltered homeless neighbors until shelter or long-term case management services are established. 
  • Provide advocacy for homeless neighbors when they encounter barriers.
  • Assist in obtaining housing readiness documentation such as ID, social security card and income verification, and to coordinate transportation to appointments as necessary.
  • Work with Navigators from other agencies in the region to provide coordination of housing services.
  • Assist in identifying appropriate housing and completing housing applications. 
  • Provide support to Outreach Coordinator and Outreach Navigator(s) as they provide primary outreach case management services to individuals enrolled in KCB housing programs. 
  • Maintain complete client records (electronic data base- HMIS), daily activity logs, mileage logs, and other reports as directed. 
  • Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless neighbors.
  • Attend team meetings, case conferences, training workshops and community meetings as needed.
  • Create, coordinate and facilitate all community resource activities available to homeless neighbors, including, but not limited to, TAP card distribution, mail services and DMV voucher distribution. 
  • Other tasks as assigned

Qualifications

  • Has a BA in social work or related field or 2 years of equivalent social services experience. 
  • Exhibits dedication to the mission and vision of Kingdom Causes Bellflower
  • Works effectively with people of varying racial, ethnic, educational and socio-economic backgrounds. 
  • Has basic understanding of severe mental and physical health, and substance abuse issues and symptoms.
  • Listens with sensitivity to other people’s feelings, needs, and point of view; demonstrates tact and courtesy in expressing opinions or ideas, and recognizing opportunities to enhance community relations.
  • Is proficient with computers and related technology; must maintain neighbor-related data tracking systems.
  • Maintains a non-judgmental attitude and unconditional positive regard, is caring and compassionate.
  • Displays appropriate, professional, healthy boundaries and exercises mature judgment and understanding of safety concerns. 
  • Completes tasks in a timely and efficient manner, utilizing good organizational skills. Has the ability to manage multiple cases efficiently and effectively.
  • Adapts well to changing priorities and challenging individuals. 
  • Handles confidential information with discretion.
  • Effectively works within a team and successfully motivates others.
  • Maintains personal and professional integrity.
  • Desires to grow in knowledge of homeless services and resources.
  • Possesses a valid California driver’s license, proof of insurance, and a clean driving record.
  • Is able to work flexible hours.
  • Is familiar with Harm Reduction, Trans-theoretical Model and Housing First models of service delivery.
  • Speaks conversational Spanish (preferred)

ACCOUNTABILITY AND REVIEW

Position reports to: Director of Homeless Care

Performance review: Annual

DIRECT REPORTS

Number of employees receiving work direction: 0

Position titles reporting to position: 0

EMPLOYMENT CLASSIFICATION

FLSA Status: Hourly
Payroll Status: Non-Exempt
Work Schedule: Full-time

Physical Demands, Environmental Conditions, Equipment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disability to perform the essential job functions.  Employee is required to: walk and climb stairs; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; carry and lift; climb hills; bend, stoop or kneel; operate a computer keyboard; able to complete all forms in personal writing; make and receive telephone calls; use copier.  Employees will be subjected to outside environmental conditions while conducting various levels of outreach and engagement with those experiencing homelessness.  In addition to working in a typical office environment, employees will be required to work in areas inhabited by those experiencing homelessness, to include working in dirty environments and dealing with challenging individuals.

To apply, please email your cover letter and resume to humanresources@kcbellflower.org

Kingdom Causes Bellflower is committed to non-discrimination and equal opportunity in employment.

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