Home Care Program Manager (Center for Caregiver Advancement)
The Center for Caregiver Advancement (CCA) is the largest provider of training for long-term care workers in California. Our mission is to build the workforce of highly trained caregivers that many Californians can’t live without. We will champion training for all caregivers and make it universally accessible. We believe that trained caregivers will be respected and valued professionals who have been proven to enhance the quality of life and save money for our overburdened healthcare system. Our efforts will create jobs and upward mobility for the millions of people who are needed as caregivers in California. With the wave of the baby boomers in or approaching retirement age, 10,000 people will turn 65 every day for the next 15 years, which creates systemic pressures and the need for growth of the long-term care workforce. CCA is working to enhance the skills of direct care workers, who are predominantly women of color and immigrants, that are needed to support this diverse aging population.
Date of Issuance or Revision: 03/26/2021 Employment Status: Full-Time Exempt
Reports to: Senior Director of Programs, Home Care and/or designee
Position Summary: The Home Care Program Manager will manage the operations of various Home Care programs, including coordinating with the recruitment and instructional teams. The Senior Director of maintains oversight of all of the Home Care Programs. Leads and supports the programs team in the smooth implementation of programs full cycle.
Essential Duties and Responsibilities:
- Works in collaboration with Senior Director of Home Care as well as the point person for both the recruitment and instruction team to establish impactful recruitment, retention and instructional strategy that supports CCA’s mission, initiatives, and programs.
- Provides day to day supervision to programs team.
- Develops, prioritizes, and implements project plans.
- Ensures that processes and policies are clear and streamlined.
- Ensures that there is cohesion between programmatic, recruitment, and instructional work.
- Promotes and facilitates communications between programs, recruitment, and instruction.
- Monitors ongoing projects to ensure that all project deliverables are met.
- Responsible for developing, auditing, and meeting program deliverables and deadlines.
- Supports Senior Director in leading joint meetings with Instruction and Field Team.
- Reviews data audits to ensure that all information collected in database is accurate as well as ensure that field team is on schedule to meet targets
- Analyzes data to identify needs as it relates to planning, implementing, monitoring, and evaluating the program.
- Develops program reports based on analysis of data.
- Works closely with the Data Team to ensure that data is collected and analyzed in a way that meets our program targets.
- Provides guidance to the Programs team that addresses program inquiries and requests.
- Supports Senior Director of Home Care in streamlining processes.
- Provides support to program staff as needed.
- Determines appropriate responses to program and personnel problems and emergencies that may arise. Escalates appropriately to Senior Director.
- Other duties assigned by the Senior Director of Home Care or designee.
Experience and Qualifications:
- Bachelors’ degree in Human Services, Social Work, Healthcare fields and/or, Non-profit Management or related field; Master’s degree preferred.
- Minimum five to seven years of experience in program management with strong track record of tracking program deliverables.
- Demonstrated experience developing and executing projects.
- Minimum three years of supervisory experience.
- Experience with community based recruitment preferred.
- Bilingual Spanish-English, Korean-English, Armenian-English, Cantonese English, or Mandarin- English preferred.
- Exceptional writing and presentation skills.
- Previous experience in adult education preferred.
- Experience in developing or administering training programs focused on adult learners from multiple language groups, community organizing, or educational outreach.
- Excellent problem solving, planning, and organizational skills.
- Excellent interpersonal skills, experience with diverse audiences with the ability to exercise discretion in composing and delivering communications in a culturally sensitive way.
- Demonstrate compassion, competency, and professional accountability for interactions with IHSS caregivers, consumers, stakeholders, colleagues, and others.
- Ability to anticipate issues and use appropriate judgement to plan solutions and manage obstacles as they arise as well as escalate to Senior Director
- Highly organized and detail-oriented, proactive and results-oriented with the capability to work collaboratively handling multiple projects simultaneously in a high-volume, fast-paced environment.
- Exhibit collegiality and diplomacy within a team environment, display good work ethics and a mature understanding of cultural diversity.
- Flexibility to occasionally work evenings and weekends, as needed.
- Commitment to the goals and mission of CCA.
Extent of Supervision Received: Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instruction may be required for special non-routine projects. Exercises a high degree of independent initiative and decision-making.
Physical Requirements and Work Environment: Employees must recognize that working in the non-profit environment is demanding work, which sometimes requires working long or irregular hours.
- Occasionally remain in a stationary position 50 percent of the time.
- Frequently drive to multiple locations to recruit or attend meetings.
- Occasionally move about inside the office to access file cabinets, office machinery, etc.
- Occasionally move about outside of the office in the field for door-knocking and delivery of class activities when door-knocking resumes.
- Occasionally exposure to outside weather conditions when door-knocking resumes.
- Frequently lift/push/carry up to 10 pounds.
- Occasionally required to stand.
- Occasionally required to walk when door-knocking resumes.
- Continually required to sit.
- Continually required to utilize hand and finger dexterity.
- Occasionally required to climb, balance, bend, stoop, kneel or crawl.
- Continually required to talk or hear.
- Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.
- Specialized equipment, machines, or vehicles used: computer, printer, telephone, calculator, keyboard, fax machine, iPad.
Salary and Benefits: $70,000 – $85,000/annualized based on experience. Excellent benefits including 100% employer paid medical, dental & vision for team member and eligible dependents, defined benefit pension plan and 401K plan. Company also offers a generous time off holiday schedule. Vacation and sick leave also available.
EEO Statement: At the Center for Caregiver Advancement (CCA) we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services, and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and staff. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.
We welcome applications from people of all cultures, backgrounds, and experiences, and we encourage applications from people of color, persons with disabilities, bilingual and bicultural individuals, and members of the LGBTQ+ community.
The more inclusive we are, the better our work will be. CAA is proud to be an equal opportunity workplace and is committed to compliance with all fair employment practices.
To apply: Please send a resume and cover letter to email@example.com.
If you need assistance or an accommodation due to a disability, you may contact us at firstname.lastname@example.org or you may call us at (213) 985-1508.
CCA will consider for employment qualified applicants with Criminal Histories in a manner consistent with California Fair Chance Act and local Fair Chance Initiatives for Hiring Ordinances.